Twitter is no solution for customer service – How are you managing unhappy customers as part of your social media strategy? http://ow.ly/hWr6Z
social media
Crossing the divide Gen X to Gen Y: Using social media to reach out to members
Thank you to all the people who attended the Business Clinic I held at the 2012 International Year of Cooperatives National Conference today. As promised below is a copy of my presentation. Hope you gained some useful tips out of the clinic.
