NSW Fair Trading to release data on consumer complaints

Last year NSW Fair Trading received over 40,000 complaints about traders across various industries including retail, motor vehicles, telecommunications, travel and real estate.

Consumers in NSW will soon be able to make more informed choices with Minister for Innovation and Better Regulation Victor Dominello today outlining plans to establish a consumer complaints register using data held by NSW Fair Trading.

“This data is currently under lock and key within the bureaucracy and we want to change that by amending the Fair Trading Act 1987 to give the agency the power to publish its complaints data for the first time,” Mr Dominello said.

“Consumers should have the right to know which traders have high numbers of complaints against them so they can take this into account when purchasing goods and services. We want to create a fairer and more competitive marketplace through open data.”

The proposed register would provide information regarding the number of complaints received about individual traders and is expected to act as an incentive for businesses to improve the way they deal with consumer issues and I believe that this is a good idea.

Open data is a key feature of the NSW Government’s ICT Strategy which encourages public sector agencies, where appropriate, to make high-value datasets available to industry and the community. Later this year this will include the Property Sales Information provide to many third parties including Estate Agents Co-operative.

The proposed register would provide information regarding the number of complaints received about individual traders and is expected to act as an incentive for businesses to improve the way they deal with consumer issues.

The Minister will establish a stakeholder roundtable to consider what form the complaints register will take, how regularly it will be published and how the information can be best utilised by consumers, traders and the media.

CHOICE, the Australian Retailers Association and the Business Council of Australia are among the industry groups which will be invited to participate in the roundtable.

Mr Dominello said a Bill would be introduced in the new Parliament which would create a statutory power for NSW Fair Trading to publish its complaints information.

 

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