This year will be another big year for the Co-operative where we will continue to look at ways the organisation can do some things better while continuing to innovate and add value to members.
I would like to take this opportunity to reflect on the many and varied achievements of 2010.
- The purely agent centric launch of the new eac.com.au web site provides a single place where members and agents can find out anything they want to know about EAC.
- The introduction of a new insurance service with OAMPS Insurance Brokers as its preferred supplier of insurance products including a PI insurance package that we believe is superior to others in the marketplace. The feedback from Members on the level of service being received and the number of policies being obtained by OAMPS has been very positive.
- EAC being named in the inaugural “Australia’s Top 100 Co-operatives, Credit Unions and Mutuals by Annual Turnover”.
- EAC re-entering the market with its own suite of real estate forms and agreements. The uptake of both our printed and eForms has exceeded our expectations and continues to grow.
- The re-launch of our Agency Practice Support service whereby EAC members are able to call and obtain advice on many of the issues that real estate practitioners face in the day to day operation of their business including compliance, agency agreements etc.
- EAC Annual Planning Day at which we reviewed the operations of the Co-operative over the last twelve months, the Strategic Plan and the Budget for the new financial year. The Strategic Plan was updated with some forty items that we believe we can and need to do better at as well as consisting of some exciting new services that will further enhance the benefits derived from being a member of the Co-operative.
- The launch of a new realestateworld.com.au site with a new fresh look and feel. The new site includes several enhancements based on consumer and agent feedback.
- Discussions with the Real Estate Institute of Australia (REIA) with a view to obtaining representation at a national level for EAC Members. As a result of these discussions EAC Members now receive valuable real estate resources from the Real Estate Institute of Australia (REIA), including a weekly newsletter.
- The creation of a new position of Communications Co-ordinator to allow us to streamline and centralise the many different types of communication that that we send out both internally and externally.
- The extremely popular roadshows and industry update seminars conducted by EAC. The first round of seminars for 2011 starts in February.
- The implementation of a new Customer Relationship system to allow us to keep a better track of, and easily access, information about members and clients so that we can provide a higher level of service.
- The transfer of all our servers to a new data centre to allow us to provide better business continuity and a higher level of service.
From a personal perspective, it was encouraging to see the Co-operative return to a profitable position this financial year. The planning and hard work put in by the Board and the team at EAC is now beginning to be realised. On the back of this result, the Co-operative is poised to deliver another profit this financial year. This profit, while larger than last year, will not be at the expense of member services. If anything, we have expanded our service offerings while continuing to focus on driving efficiency across the organisation.
I think that 2011 will be a challenging year for the industry on the business front as a result of the current economic and market conditions, as well as from a compliance perspective due to the changes to the Residential Tenancies Act. Remember though that your Co-operative is here to assist you with these challenges and any others that you may face – if you need assistance you only have to call.
All the best in the coming year and as always we welcome any feedback you might have to help us make our products and services more beneficial to your office. Ultimately, we are about service, not profit at the expense of the industry.
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