360 Virtual Reality viewings deliver Australian real estate agents a competitive edge

The Estate Agent’s Co-operative, Australia’s most established network of real estate agents, is excited to announce they are now the exclusive suppliers of the immoviewer 360 Virtual Reality product – cutting edge technology that allows agents to conduct property viewings in Virtual Reality, from anywhere in the world.

“It’s our mission to equip agents with everything they need to succeed in the modern world of real estate” says EAC CEO David Crombie.

“Thanks to truly accessible 360 technology, prospects can now experience your properties as if they were really there, but from the comfort of their homes or offices. By effectively changing the virtual tours industry and providing an instant solution, we enable EAC to create, share, and sell with technologies that in the past have been considered exclusive or luxury”, said Ralf von Grafenstein, CEO and founder of immoviewer. “With immoviewer virtual tours, EAC® will be on the cutting edge of innovative technology that buyers and sellers are demanding.”

How does immoviewer 360 actually work?

  • The real estate agent is able to capture the property in virtual reality in less than 30 minutes using their smartphone, a 360 camera and tripod
  • This footage then uploads to the 360 VR dashboard, complete with their agency’s branding
  • Agents can then invite prospects to walk through the property using their smartphone, tablets, computer or VR headset from any property listing site
  • The details of each participant are then captured and the analytics of the tour provided, to allow for effective follow up post viewing


Why is immoviewer making such a difference to agents?

With 70% of buyers and renters expecting virtual tours, but only 2.4% of listings providing them, the immoviewer 360 delivers a serious competitive advantage when it comes to winning listings.

“Perhaps the most exciting feature of this technology is the ability to put your prospect in the driver’s seat of their own tour, with real-time analytics delivering you a clear picture of what it is they are looking for.” Says David

This gives agents a deeper understanding of what individual prospects are seeking from their next rental or purchase and allows them to tailor their marketing accordingly, making them more effective at generating interest and closing sales.

Summary of features:

  • Seamlessly guide prospects from room to room as if they were there
  • Ability to capture properties in VR in under 30 minutes
  • Minimal hardware required
  • Enhance the experience via a VR headset
  • The ability to lock rooms to prompt data capture
  • Allows guests to control their own experience
  • Seamlessly integrates across social platforms
  • Uploads to any property listing site

With clients and prospects having more demands placed on their time, and the competition for listings becoming higher, this is absolutely the future of real estate viewing.

To understand more about how immoviewer 360 can lift your listings game, and to get a tour of the system contact the EAC team on 1300 137 161.

All strata buildings in NSW must be fitted with window safety devices by 13 March 2018

Do you live in, own or manage a townhouse or unit block? To prevent children falling from windows, strata schemes must have window safety devices installed on all applicable windows by 13 March 2018.

The devices must:

  • enable the maximum opening to be less than 12.5cm (a device that allows the window to be fully opened, fully closed and locked at less than 12.5cm is compliant), and
  • be able to withstand a force of 250 newtons (which is equal to 25 kilograms of force).

A number of children fall from windows or balconies in Australia each year, with children under 5 being most at risk. Windows with safety devices installed may still be fully opened, but it is recommended that devices be used whenever children are present, to prevent falls.

Owners corporations may face fines if locks are not installed on applicable windows by 13 March 2018.

Find out more about window safety device requirements on the Fair Trading website.

NCAT – Diversity Jurisdiction – Dealing with issues where a party permanently resides interstate

Many of you would be aware of the issue that existed during 2017 with the NSW Civil and Administrative Tribunal (NCAT) and its inability to hear and determine matters between parties residing in different states of Australia due to federal constitutional law.

On 1 December 2017 the Justice Legislation Amendment Act (No 2) 2017 commenced and its introduction dealt with the issue. Updated information and a fact sheet has been released by NCAT which provides more detail on the issue, the changes and what they mean.

Some important things that you need to know:

  • “Diversity jurisdiction” only affects where the party residing interstate is a natural person. There is no issue if the party is a corporation, NSW Government, a non-permanent resident of the other state or a resident of a territory. If a party resides in the ACT or NT, they are not affected.
  • As the Act only provides NCAT with jurisdiction, all claims must be lodged with NCAT in the first instance.
  • NCAT will attempt to resolve through an agreed settlement. If no settlement or, a settlement requires enforcement, the claim will need to go to the Local or District Court depending on the amount claimed.
  • NCAT will provide a letter to the claimant and a copy of the claim lodged with it. The claimant then needs to attend their nearest court to complete a court summons and affidavit.
  • There are no additional lodgement fees unless the claim is substantially changed from what was originally lodged with NCAT.
  • Parties can continue to represent themselves.

We have updated our Residential Tenancy Agreement to include a checkbox for this information and have suggested to NSW Fair Trading that they update the New Tenant Checklist as we believe that the tenant should know this information when beginning the tenancy.

EAC has been advised by NSW Fair Trading that there are around 200 matters (across a range of matters, Australian Consumer Law, anti-discrimination, residential tenancy) that have been declined or dismissed and NCAT will write to the parties advising of the option now available.

Bitcoin, Cryptocurrency, the Blockchain and Real Estate

In this video I  talk about Cryptocurrency, the Blockchain and Real Estate with Lisa B, Real Estate Coach and Trainer from The Real Estate Hotline and Nathan Waters, Futurist, Entrepreneur and Founder of Peerism. I hope you enjoy it.

For information on the tax implications of Bitcoin, Cryptocurrency visit https://www.ato.gov.au

Nathan Waters is a futurist, entrepreneur and consultant. Founder of Peerism, a blockchain-based economic protocol which aims to solve job automation and wealth inequality via skill tokens. He also started and organises SydEthereum, one of the largest Ethereum meetups in the world.


lisa b real estate coach

Lisa B
EAC Industry Reporter

Preparing for the Industry Reforms – Licensing and Training – what you need to know

After many years of advocacy by EAC on behalf of members and countless meetings with NSW Fair Trading and Government, last week saw the Property, Stock and Business Agents Amendment (Property Industry Reform) Bill 2017 introduced to Parliament. Discussion on the Bill will take place in February 2018 when Parliament sits again and our current understanding is that the changes will come into effect in the second half of 2018.

EAC has worked through several drafts of the Bill with NSW Fair Trading to ensure that to the extent possible that the changes will work from an industry practice perspective.

The reforms introduce several changes in relation to licensing and will affect everyone currently working in the industry. We recommend that Certificate Holders through to Principals watch this video as there are changes that you can start preparing for now that will make it much easier for you once the changes come into effect.

In this video I talk with Rosy Sullivan, College Principal at Australian College of Professionals about how you can prepare for their introduction.

See the 3rd and final episode of this FSBO (For Sale By Owner) short film where David finally understands property… or does he?

In this short series about FSBO (For Sale By Owner), David sees the shortcomings of his campaign and changes his mind on how to sell

In this third episode purpose-made for Australian real estate agencies, this ‘final chapter’ follows David, an FSBO fan, as he completely turns around his understanding of what it takes to buy and sell property.

Catch up with episode 1  and episode 2 before you watch the finale.

Episode 3
Having successfully sold through a professional real estate agent, David now stumbles through the buying process with the caring support of his patient agent.

FSBO (For Sale By Owner) David changes his mind on how to sell

In this short series about FSBO (For Sale By Owner), David sees the shortcomings of his campaign and changes his mind on how to sell

In this episode, enlightened with what it actually takes to secure a great result, David decides to employ the services of a professional real estate agent. Step-by-step, we follow the agent as she brings her skills, experience and industry knowledge to the task while dealing with the erratic interactions of David.

If you missed the first episode, you can view it here.

Episode 2:
Enlightened with what it takes to sell a property, David seeks the help of a professional real estate agent.

Loose Fill Asbestos are you meeting your Obligations?

In the Loose-fill asbestos insulation guide published by NSW Fair Trading a number of obligations are imposed on the industry in relation to the potential existence of asbestos in the properties that you are engaged to sell or manage.

These obligations include:

  • a duty of care to the client and workers engaged to carry out work on the property;
  • a commitment to act honestly, fairly and professionally;
  • a responsibility to disclose certain matters to prospective buyers and tenants.

You have an obligation under the Work Health and Safety Act 2011 to,” so far as is reasonably practicable, identify and manage the risks from loose-fill asbestos” from both a sale and property management perspective.

Don’t you just love that phrase ‘reasonably practicable’? Every time NSW Fair Trading uses it we ask for an example, they are not always forthcoming. EAC has put forward to NSW Fair Trading on many occasions that as agents we are not building inspectors and we believe that in some cases too much onus is being put on agents. Putting that aside, to assist you in meeting your obligations in regards to Loose Fill Asbestos we have created a Loose Fill Asbestos Questionnaire.

Firstly, you should be advising your principals that properties built before 1980 may contain loose-fill asbestos insulation. Secondly, you should have them complete the questionnaire at the time of your initial inspection. If you have not done this then we suggest that you send out the form to all your clients and have them complete it so you have it on file, and especially if the property was built before 1980.

If as a result of the completion of the questionnaire you become aware of the presence of loose-fill asbestos or suspect that loose-fill asbestos may be present then we suggest you follow the steps outlined on the Loose-fill asbestos insulation guide.

Our forms solutions provide you with the flexibility to work the way you prefer and we have made the questionnaire available both as online and printable form. The online version is now available in our Online forms solution and print version can be downloaded from our Supplementary Forms and Resources page on eac.com.au.

As a reminder for Members, as part of your membership you are able to obtain free legal advice from Jemmeson & Fisher Solicitors on our agency agreements and other practice related issues. When the need arises just give us a call on 1300 137 161 and we will put you through.

Real estate agent. Does this FSBO (For Sale By Owner) short film seem familiar?

Ever found yourself shaking your head in disbelief at a prospective vendor, who decides to go it alone and sell privately? The reality is a good agent always makes their job look easy. In fact, some of you make it look so simple that every man and his apprentice think they can do the same — if not better.

How many people have told you, “I think I would make a good agent”?

Next time you come across a prospective client who is about to make that scary choice of FSBO, you might want to save them some heart ache and money by sending them a link to our main character, David, who decides he doesn’t need the services of a professional agent. After all, David is a creative genius with an iPhone camera , social media guru and a born sales person. What could possibly go wrong?

Purpose made for Australian real estate agencies, this 3-part mini-series, of only a couple of minutes each, will have you reeling with embarrassment as you watch the bumbling efforts of David, an FSBO ‘practitioner’.

Whether it gets your office or clients laughing, or is even suitable to send to a prospective vendor, this slice-of-life skit will take you to a place that is only so real.

Episode 1:
Full of confidence, David attempts to sell his house. However, it soon becomes apparent just how much he lacks to achieve a great result.

Updated Video Marketing App streamlines video production and adds the ability to include your own content

We are excited to announce the latest features to the HouseLens VIEW Video Marketing app

In a recent survey we asked our growing user base what they would like to see in the app and we listened!

New ‘In Production’ layout


The new layout simplifies the process of shooting your video. The sections are now much larger making it easier to navigate to the section that you want to record and now guides you through the creation of your video.

Ability to add other video clips from your camera roll into your property video


You can now add up to 3 additional clips up to a maximum of 30 seconds per clip to any section of your video. These clips may include a standard agent introduction, drone footage or a clip highlighting the local area. All you need to do is have the additional clips on your phone and they can be added to any of your videos. You just need to be mindful that the more external clips you add to your video, the longer the time to prepare and upload your finished video.

Move clips between areas


Have you ever captured a room only to find that you are in the wrong section? Well, you can now move the clip to the right section saving the need to delete and re-shoot the room.

Increased search engine optimisation (SEO)


The use of videos as part of your real estate marketing will greatly assist in the building of your brand online. To make it easier and quicker for you to optimise each video for SEO, the description of each video is now automatically populated with your details which will be uploaded and appear on your videos on YouTube. These details can be edited or you can add to the description (up to 5000 characters) like many offices are.

The above features will be released in an update to the VIEW app, available through the Apple Store and on Google Play in the coming days.